Here are a few ideas to get you started. You might not use the exact wording, but thinking about the customer service skills on this list will help you decide what to put on your resume. This will lead to better customer satisfaction, fewer mistakes, and improved brand reputation. Communication is one of the most important customer service skills. Miscommunication can result in poor customer satisfaction or conflict.
A customer service representative needs to stay calm when things get heated. Be patient and let the customer know you are working hard to solve the problem. When you make a promise to a customer, you have to mean it. Do not make assumptions, and never over-promise. This customer service skill shows customers and employers they can rely on you. This is important in order to avoid misunderstanding and conflict.
You should seek to become an expert at what you do. It will increase your confidence when dealing with customers, and make you more credible.
Always work on developing your customer service skills. While research shows that you should spend time with customers, you should also be concerned with getting them what they want as quickly and as efficiently as possible. It also means you should end every conversation with the customer feeling that everything has been taken care of. Even the most experienced customer care representative will sometimes face an unexpected situation. Knowing what to do and who to ask in those circumstances should be among your customer service skills.
Small changes in the way you talk to your customers can make a big difference. Having good body language is often overlooked among customer service skills. Even over the phone, using positive body language can affect the way your voice sounds to a customer. When listing your hard skills, leave off obvious things like Microsoft Office, email and software that every working professional is expected to know.
But useful technical skills should definitely be included. Make yourself stand out by using more thoughtful, insightful language, including adjectives, to describe what you do well. Be sure to consider specific soft skills that help you in your daily customer service tasks. Patience, attentiveness, and flexibility are important, as are listening, communication, and problem-solving skills.
Consider including these in your customer service skills section. To keep this section of your resume tight and looking good, using tables, bullets, or a combination of these will make it easy to read.
As mentioned before, your skills section is another area to tweak based on the specific customer service job description.
Review what customer service skills are sought by a potential employer and modify your resume according to what they are looking for and what skills you have. If you have a college degree, even if it has nothing to do with customer service, go ahead and list it. Find an anecdote that aptly explains your change in focus. Stick to what the potential employer is looking for and what you can offer.
A well-rounded customer service resume should include customer service related recognitions and projects. You may have explored new ways to reduce your call resolution time, even if this was a personal project and not one assigned by an employer. A killer customer service resume will communicate clearly and quickly that you are the best candidate for the job and that you can do great things for the company.
Here are some fine-tuning tips for best results:. If you have some of the top traits that are desired in customer care specialists, be sure to mention them.
Often, companies that provide software will list company names on their testimonials or client page. As a last resort, call the company, ask for IT and ask what software they use. Many software firms offer this service. If the position is consumer-facing, such as at a call center for a retailer, service provider, or software company, call in to the customer support line and pretend to be a customer, to see what kind of service you get.
You may want to call more than once and pose different challenges. Listen for key phrases and consistencies in approach from their customer service representatives. These can be applied to your resume and cover letter, and can help you use known company verbiage in your interview.
Using the language that the company prefers can make you seem like a natural fit. The final tip for preparing a killer customer service resume to get the job you want is to commit your resume to memory.
Think of your resume as the script for your job interview. When you speak with an interviewer, be sure to echo the customer service skills you listed. Recall what was stated in the job description. Honesty is critical to the process of landing the job you want. These cookies will only collect personal data when you opt in to create a CV.
Menu Skip to content. Build a Resume Now. Table of Contents 1 Step One: Resume Research 2 Step Two: Crafting a Better Customer Service Resume 2. Contact information Branded statement or career summary Experience Skills Education and Training Awards, recognition and projects. Crafting a Better Customer Service Resume. Here are some quick tips for this basic section of your customer service resume: Use your proper name — no nicknames.
Use your cell number, not your current work or home number, and make sure your voicemail greeting is professional. Create a career summary or branded statement Traditionally, resumes always started with an objective. For instance, you may have something like this on your existing customer service resume: To obtain a customer service position that allows me to use my extensive experience interacting with customers in a consumer facing or B2B business environment to support company goals and initiatives.
Employers want to know what you can do for them , not the other way around. Crafting a personal branding statement A personal branding statement sums you up in one sentence that states what you bring to the table. Consider something like this: I have a passion for customer service and I can create innovative solutions to keep customers committed to your brand and have them coming back for more.
I help companies increase profits and improve their reputation through innovative customer service solutions, never saying no, and not closing an interaction until satisfaction is achieved. Strong adjectives to consider: Language that shows off your listening and problem-solving skills is a must.
Keep it short and tight. Constructing a career summary You should opt for either a career summary or a personal branding statement, not both. Here are the components of a winning career summary section: Title — This should reflect your professional identity. It need not be your most recent job title or the title you aspire to, but the title that best describes what you do.
Summary — Three or four lines of text, which should be written in third person. You want to describe what you have to offer as concisely as possible.
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